When I set up my Balinese Day Spa near Noosa in 2002, I had a strong vision; a simple dream of a place which created a deep feeling of wellbeing, and where people could totally relax. I wanted to create the kind of day spa I’d always wished I could visit, but had never found.
I wanted people to leave ikatan Day Spa feeling as if they’d just had the most relaxing holiday of their life, even if they’d only spent a few hours here, and long before the term ‘spa-cation’ became popular.
Since then, I’ve constantly tweaked and improved the way we do things at ikatan, based on feedback from our guests and our amazing therapists. We now know exactly what people want from a day spa.
Here are a few of the reasons we’ve gained media acclaim and now have thousands of happy guests who keep coming back for more.
- Peace and quiet
There’s a sign at the entrance to ikatan that our guest love. Some of them like it so much they ask if we sell copies of the signs, as they want to take it home! The sign says:
- No children
- No smoking
- Mobile on silent
It’s clearly a relief for people to leave the modern world behind for a while and arrive at a place where they know they can enjoy uninterrupted peace and tranquillity.
- No communal changing room
Our guests enjoy the privacy of their own treatment room to change in. They never have to deal with awkward half-naked encounters with strangers, gaping, one-size-fits-all bathrobes, slippers that are difficult to walk in, or tricky lockers.
- No nudity and comfy undies
Once a client has undressed, privately in their treatment room they lie on the comfortable treatment bed and cover themselves modestly with a sarong. When the therapist knocks and enters the room, the client is already draped with the sarong and, if required, an extra soft, fluffy blanket is added for added comfort and modesty during our treatments. We’ve also sourced the comfiest disposable full brief undies, (no G strings here) ever made and guests are always surprised by how comfy they are and often purchase them.
- Therapists who work in silence
Although our therapists chat to clients before treatments, during treatments they only whisper instructions when it’s time to turn over or to check on your comfort. There’s no chitchat during treatments.
This helps our guests totally relax, without feeling the need to make small talk, and allows our therapists to fully focus on the treatment.
- Natural, laidback and definitely not clinical atmosphere
Staff at many day spas wear black or white formal uniforms, which gives a clinical feel to the place. Our spa is centred around a natural garden with therapy rooms hidden away down tree-lined paths and our therapists wear stylish t-shirts with loose, comfy, Balinese print pants, which staff love wearing and clients ask to buy. So people feel as if they’re on holiday as soon as they get here.
- Friendly staff
In keeping with the informal atmosphere, our managers, receptionists and therapists are genuinely friendly, because who wouldn’t smile about working in our environment, so guests feel immediately welcome.
- Authentic Balinese feel
From the antique Balinese gates, to the large copper bowls used for pedicures, batik sarongs and decorative touches, everything creates a sense of being in Bali. You certainly won’t find any plastic vibrating foot spas here!
- High-quality massage oils
We use only the highest-grade massage oils, mainly refined coconut oil which has the smallest molecular structure of all oils so soaks in fast. The oils are warmed before use and scented with pure essential oils to give complete sensory experience without feeling greasy after a massage.
- Take home nail polish
Rather than reuse a shared, gloopy bottle of nail polish, we let our guests take home their new, freshly opened bottle which has been used for their manicure or pedicure alone. It’s more hygienic, gives a better result and allows guests to easily make touch-ups if they get a chip. Our therapists love having perfectly fresh polish to paint with.
- No hard sell of products
Many day spas rely on product sales for revenue and their therapists rely on commission from selling makeup, facial or body care products. Retail sales are not the focus, superior treatments are, and you will never get the hard sell here at ikatan Spa.
Ikatan Spa has product for sale and our reception staff are all therapists, so, should a client need skin care advice before leaving, they can advise you. But it’s up to our guests if they want to shop or not and it’s easy to give advice as all products used on a client are listed by their therapists and added to clients file. After treatments, our guests are taken to the gardens to relax without having to hear any sales pitch but given a glass of bubbles or pot of tea instead. They can even order food if they’re feeling peckish.
How good does that sound?
What do you look for you when you visit a day spa?